Refund Policy
Last updated date: January 30, 2021
This is a legal and binding agreement between you, the user (referred to as “user” or “you”) of the Tracks, as defined below, and Skillovilla Technologies Private Limited (referred to as “we”, “us” or “Skillovilla”) stating the terms that govern your use of the Platform, as defined below. The website www.skillovilla.com (collectively referred to as the “Platform”) and the information, services, and other materials contained therein are provided and operated by Skillovilla. Skillovilla offers curated and specially designed industry-relevant online upskilling courses that could be stand-alone or bundled together(“Tracks”).

Please review our Terms of Use, Privacy Policy, and other policies available on the Platform (collectively referred to as the “Terms”) that govern the use of the Platform and Tracks. By accepting these Terms in any manner or accessing the website, you consent, agree and undertake to abide, be bound by, and adhere to the Terms and if you do not agree to these Terms, you are not entitled to avail of/use the Tracks and any use thereafter shall be unauthorized.

Each Track may have a separate set of terms dealing with refunds, deferrals, payments, etc. governing such Tracks, and our corporate clients may have executed separate written agreements with us, which, in the event of a conflict, will supersede these Terms to the extent of the conflicting provisions.

These Terms shall apply to Skillovilla hosted mobile apps, WhatsApp groups, Facebook groups, Instagram pages, Facebook pages, email/SMS/phone communications, and other social media forums hosted by Skillovilla, which shall be deemed to be part of the ‘Platform’ by reference. You acknowledge that certain parts of the Platform, as mentioned above, are provided by third-party service providers, and you agree to abide by their terms and conditions. Skillovilla shall not be responsible for any disruption of services caused by such third-party service providers.

Although you may "bookmark" a particular portion of the Platform and thereby bypass these Terms, your use of the Platform still binds you to these Terms.

We may change these Terms from time to time without prior notice. You should review this page regularly. Your continued use of the Platform and Tracks after changes have been made will be taken to indicate that you have read and accepted those changes. You should not use the Platform or Tracks if you are not happy with any changes to these Terms.

Skillovilla makes no representations that the Platform operates (or is legally permitted to operate) in all geographic areas, or that the Platform or information, services, or products offered through the Platform are appropriate or available for use in other locations. Accessing the Platform from territories where the Platform or any content or functionality of the Platform or its portions thereof is illegal, is expressly prohibited. If you choose to access the Platform, you agree and acknowledge that you do so on your own initiative and at your own risk and that you are solely responsible for compliance with all applicable laws.
Payment Terms and Refund Policy
Unless otherwise expressly agreed in writing by Skillovilla, full payment for participation in a Track is required at the time of registration. In the case of Tracks that include a trial window, such trial window shall be made available only after the full payment. During the trial window, upon a request by the student, and to the satisfaction of Skillovilla, Skillovilla may choose to refund the Track Fees paid, subject to deduction of such applicable charges as may be decided by Skillovilla from time to time. Once the trial window is closed, there will be no refund allowed for any reason whatsoever. Unless explicitly specified on the website as a part of an offer or otherwise, the trial window will be of 7 days from the date of enrollment.

It is the sole responsibility of the user enrolling into a Track to check the accuracy of, and evaluate the suitability and relevance of, the Track selected. The enrolment into a Track is non-transferable.

To make payment for any Track or to purchase any services or products offered by Skillovilla through the Platform, you must have internet access and a current valid accepted payment method as indicated during sign-up ("Payment Method"). Skillovilla does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateways for the payment towards the services. By using a third-party payment provider, you agree to abide by the terms of such a payment provider. You agree that in case Skillovilla’s third-party payment provider stores any such information, Skillovilla will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to the usage of such information will be solely a loss incurred by you, and Skillovilla is in no way liable for any such losses and is neither responsible to reimburse/make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the payments made through the Platform.

Failure to pay the applicable Track fee may result in the withdrawal of your access to a Track. Depending on where you transact with us, the type of payment method used, and where your payment was issued, your transaction with us may be subject to foreign exchange fees or exchange rates. Skillovilla does not support all payment methods, currencies, or locations for payment. All applicable taxes are calculated based on the billing information you provide to us at the time of enrolment/purchase.

You may cancel your enrolment at any time. Each Track has specific refund terms which shall be applicable in case of refund on account of such cancellation requests.

If you have subscribed for a free trial, the free trial period will last for the period of time specified during your sign-up. Free trials may not be combined with certain other offers. If you have subscribed to a particular paid service or product within the last six (6) months, or if your Payment Method, physical address, contact number, or email address has been associated with an account for that paid service, you are not eligible to receive a free trial for that service or product. If you begin your subscription with a free trial, you may be ineligible for certain features of a product or service during your free trial period.